Calm Radio

            iTunes / Windows Media - Setup Instructions

            iTunes / windows media

            1 - Look for the iTunes icon on the right side of the player module


            2 - On the next page, choose any category then any channel





            3 - Select either iTunes or Windows Media Player then select High Medium or Low audio quality

            4 - Select "Open with" then select "iTunes"


            5 - Your new channel will appear in iTunes under the "Internet Songs" playlist on left



            Troubleshooting

            iTunes Rebuffering / Stopping

            Sometimes iTunes will "rebuffer" and briefly pause and in other cases stop completely and look stuck. iTunes playing is not the best for streaming and this will happen more frequently the higher the audio quality of the stream. This can also happen quicker on computers with low system resources like low RAM memory installed and/or older, slower CPUs.

            1. If you are experiencing rebuffering, simply delete your iTunes Calm Radio channel and reload it from our website using a slower audio speed than when you first selected the channel. Instead of using the HIGH setting, try choosing LOW.
            2. Also check your internet speed here: http://speedtest.net. To listen to Calm Radio seamlessly and without the music cutting out, ideally you should have 15 Meg download speed or greater. Nowadays, 25 Meg is a normal "Medium" download speed. Some Calm Radio listeners have download speed up to 100 Meg. Because the cost of having high-speed internet has dropped dramatically over the last few years, it is more affordable than ever and we highly recommend upgrading your internet speed to the fastest possible.
            3. Are you using a wireless or WiFi connection? Depending on the distance and strength of the wireless modem, that may slow your signal down. Move your computer or internet radio closer to your wireless modem.

             

            In iTunes, Track Title Only Shows as "Stream Name"

            iTunes has a bug! After loading your iTunes tracks from our website into your itunes, your new loaded channel might display only as "Stream Name".

            To correct this:

            1. In iTunes, simply select and highlight the channel with your mouse
            2. Start and stop the track
            3. Then go into the iTunes "File" menu
            4. Select the "Get Info" menu
            5. Do nothing except click "Ok"
            6. The track name will magically appear in iTunes

             

            iTunes Does Not Open Automatically

            MAC Users

            When you choose iTunes, a file is downloaded in your "Downloads" folder called a .pls file. It might look something like "Calm Radio Solo Piano.pls"

            This .pls file needs to know in which application to open. Here is how:

            1. Go into your "Downloads" folder, and look one of these ".pls" files
            2. Click once on the file to select it
            3. Press "Command I" on your keyboard
            4. Choose "Open With"
            5. Click the dropdown menu under "Open With" and select iTunes (probably under "Other").

            Lastly, make sure you click "Change All" to make sure all similar ".pls" files on your computer will open correctly.

            You will only have to do this procedure once.

            PC Users

            Sometimes, if you have iTunes installed on your PC, you might need to make a small setting change for it to load into iTunes. If you don't have iTunes installed on your PC, you can download it free and install easily and automatically. Get iTunes here.

            If you are on a PC computer, you might need to make a setting change in your "Default Programs", which is located in your "Start Menu" on the right side.

            Windows 7 Users

            1. In your "Start Menu", look for "Default Programs"
            2. Click "Set your default programs"
            3. Select "iTunes"
            4. If you want to make iTunes your default media player, then select "Set this program as default"
            5. If you would like to keep using Windows Media Player but would like to also use iTunes, then select only "Choose defaults for this program"
            6. On the left-hand side under the heading "Extensions"...near the bottom, look for ".pls Winamp playlist file". Check this and then "Save" on the lower right of the window.

            Windows XP Users

            1. In your "Start Menu", look for "Set program access and defaults"
            2. Click "Set your default programs"
            3. Select "Non-Microsoft"
            4. Look for "Media Player"
            5. Select "iTunes"
            6. Click "Save" and wait until it completes.








            The iTunes Files Are Not Downloading as ".pls" Files

            The iTunes files must download as ".pls" files in order to function properly in iTunes.

            If you are using the Safari web browser, you may need to manually change the iTunes file name to ".pls":


            1. In the Safari "Preferences" menu, click "General"

            2. Under "File Download Location", select "Ask For Each Download"




            3. Download your iTunes file using the iTunes button in calmradio.com

            4. A download window should appear. Change the file name so it ends in ".pls" 







            5. Once your iTunes file has downloaded, it should open successfully in iTunes


            Updated: 23 Mar 2017 04:15 AM
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