Calm Radio
            Knowledge Base Calm Radio Support Apple

            Apple - iOS - Troubleshooting

            Troubleshooting


            iPhone / iPad / iPod Touch

            Stream Dropout

            If your device is losing connectivity due to either:

            • 1 - Inconsistent or slow WiFi / data
            • 2 - Mobile signal is switching between towers
            • 3 - Mobile data is switching between 3G and 4G

            We highly recommend that you enter the Calm Radio app's Settings menu and reduce the audio quality setting to either Normal or Mobile.

            Force Restart

            If you phone or app has, for any reason, stopped working or is frozen, it is advisable to perform a force restart of your device. This is a safe and harmless procedure and will not result in loss of any data.



            To force restart on most Apple iOS devices, press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.






            For iPhone 7 and 7 Plus, to force restart your device, press and hold both the Down Volume and Power buttons for at least ten seconds, until you see the Apple logo.





            For iPhone 8 , Plus and iPhone X, to force restart:


            1. Press and quickly release the Volume Up button

            2. Press and quickly release the Volume Down button

            3. Press and hold the Side button (aka Power) until you see the Apple logo


            Closing Background Apps

            Your device may have too may applications open in the background memory which can cause your device to stall or slow down resulting in poor performance. Close as many apps as possible if your device response is slow.


            View Open Apps. Double-click the Home button to reveal your open apps. Swipe sideways to see more. To switch to another app, tap it. On iPhone 6s and iPhone 6s Plus, press the left edge of the screen, then swipe right to switch apps.


            Close an app. If an app isn’t working properly, you can force it to quit. Swipe the app up from the app switcher display. Then try opening the app again.

            Here is a helpful YouTube video that shows you how to remove running apps: https://youtu.be/7eFB45uhU_c

            Update your iOS

            Your Apple device should always be up to date. For many reasons like security, new features, you should always check and perform requested iOS updates.

            Reinstalling

            If in doubt, delete the Calm Radio app by lightly touching and holding its icon for 2 seconds then deleting. Reinstall your app directly from the App Store.









             

            Updated: 12 Apr 2018 03:48 AM
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